Privacy Policy

Rattanakosin Horology ("we", "us", or "our") is a watch repair and restoration business based at 27 Phra Athit Road, Phra Nakhon, Bangkok 10200, Thailand. This policy describes how we collect, use, and protect personal information when you visit our website at rattanas.cyou or contact us about our services.

We handle your information with care and discretion. We do not sell it, and we use it only for the purposes described here.

1. Information We Collect

We may collect the following types of information:

• Contact details — your name, email address, and telephone number, provided when you fill in our contact form or write to us directly.
• Message content — any details you share about your watch or the service you are considering.
• Usage data — pages visited, browser type, referring page, and approximate location, collected automatically through cookies and analytics tools.

We do not collect payment card details through this website. Any financial transactions are handled separately and in person.

2. How We Use Your Information

Information you provide is used to:

• Respond to your enquiry and discuss the service you have in mind.
• Arrange assessments, provide written estimates, and carry out agreed work.
• Keep a record of work completed on your watch, should you return for further service.
• Send occasional follow-up correspondence where you have indicated this is welcome.

Usage data collected automatically helps us understand how our website is used and make improvements. It is not linked to your identity unless you have also submitted a contact form.

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Your consent — when you voluntarily submit a contact form or agree to cookies.
• Our legitimate interests — in responding to service enquiries and operating our business.
• Performance of a contract — when we carry out agreed repair or restoration work.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

• With service providers who help us operate our website or communicate with you (such as email and analytics services), under appropriate confidentiality terms.
• Where required by Thai law or a lawful regulatory request.
• With your explicit agreement, for any other purpose.

5. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use our pages. You may manage your preferences through our cookie notice when you first visit the site, or by adjusting your browser settings at any time. For full details, please see our Cookie Policy.

6. Data Retention

We retain contact enquiries and service records for as long as reasonably necessary to fulfil the purpose for which they were collected — typically for the duration of any ongoing relationship and a reasonable period afterward. Usage data collected through analytics is subject to the retention periods of the respective analytics service.

You may request deletion of your personal information at any time, and we will act on this within a reasonable period, subject to any legal obligations to retain records.

7. Your Rights

Under applicable data protection law, you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any inaccurate information.
• Request deletion of your personal information, where no legal requirement to retain it applies.
• Withdraw consent you have previously given, without affecting the lawfulness of earlier processing.
• Object to processing carried out on the basis of our legitimate interests.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for data in transit. No internet transmission is entirely without risk, and we encourage you to contact us by telephone if you have concerns about sharing sensitive information online.

9. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting personal information to them.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will reflect the most recent revision. Continued use of our website after any update constitutes acceptance of the revised policy.

11. Contact

If you have questions about this policy or would like to exercise any of your rights, please reach us at:

• Email: [email protected]
• Phone: +66 2 281 5046
• Address: 27 Phra Athit Road, Phra Nakhon, Bangkok 10200, Thailand